Changes are coming to Medicaid, and it’s important those utilizing the services be aware.
According to www.healthy.la.gov, it is now time to renew your Medicaid benefits.
“In March 2020, Louisiana Medicaid changed some of its eligibility rules in response to the federal COVID-19 public health emergency (PHE). This included stopping closures for most Louisiana Medicaid members.”
“Starting in April, Louisiana Medicaid must re-start eligibility reviews and close anyone who is not eligible. Eligibility reviews are also called renewals. Not everyone will renew at the same time. It will take 12 months to renew all Medicaid members.”
“Louisiana Medicaid is able to complete some renewals without contacting the member. This is achieved through access to other electronic databases. Many renewals, however, will require members to respond to mail from Louisiana Medicaid.”
Residents can assist by letting Medicaid know when any information changes. Remember to upgrade all contact information, which includes your address, cell and home phone numbers and email address. It’s easy to upgrade this information by contacting one of the following:
•Log on to: MyMedicaid.la.gov (account log in and password required)
•For help with the Louisiana Medicaid Self Service Portal click here. Email: MyMedicaid@la.gov.
•Call your health plan at: Aetna Better Health: 1-855-242-0802; AmeriHealth Caritas: 1-888-756-0004; Healthy Blue: 1-844-521-6941; Humana Healthy Horizons: 1-800-448-3810; Louisiana Healthcare Connections: 1-866-595-8133 and UnitedHealthcare: 1-866-675-1607.
Call Louisiana Medicaid Customer service at 1-888-342-6207, between the hours of 8 a.m. and 4:30 p.m.
If you receive a letter in the mail from Medicaid, please follow all instructions, complete the form and return.
It is important you follow all instructions, because you will not have Medicaid. It’s time to reapply. Remember, Medicaid eligibility is determined using the Federal Poverty Level income guidelines. This can be found at www.healthy.la.gov. There are also a list of reasons why one might qualify for Medicaid benefits.
If you need assistance, contact the Medicaid Customer Service at 1-888-342-6207. If you have questions on the Health Plan Enrollment, call 1-855-229-6848. Just be sure not to ignore it and watch the mailbox for these letters from Medicaid.
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